Question 1

What are the different markets in which
        Zendesk and
        Thought Industries compete against each other?

Accepted Answer

Zendesk and
        Thought Industries compete against each other in
        the Customer Experience, Knowledge Management, Contact Center, Customer Engagement, Customer Success.

Question 2

How does the market share of
        Zendesk
        and Thought Industries compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Thought Industries’s
        0.02%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Thought Industries holds the
        94th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Thought Industries in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        171,504 customers and
        Thought Industries has
        232 customers in the
        Customer Experience
        segment. Zendesk has
        171272 more customers than
        Thought Industries in this category.

Question 4

What are the countries in which
        Zendesk and
        Thought Industries has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Thought Industries has more customers in United States, United Kingdom and Canada.

Zendesk Vs Thought Industries : In-Depth Comparison

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Comparing the customer bases of Zendesk and Thought Industries

Comparing the market share of Zendesk and Thought Industries

Compare Zendesk vs Thought Industries customers by geography

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