Question 1

What are the different markets in which
        Freshworks and
        Sharpen compete against each other?

Accepted Answer

Freshworks and
        Sharpen compete against each other in
        the Contact Center, Customer Experience, Cloud Contact Center Software, Customer Support Services, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Freshworks
        and Sharpen compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.69%
        market share in comparison to
        Sharpen’s
        0.00%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Sharpen holds the
        142nd spot.

Question 3

How many customers are acquired by
        Freshworks and
        Sharpen in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        34,304 customers and
        Sharpen has
        43 customers in the
        Customer Experience
        segment. Freshworks has
        34261 more customers than
        Sharpen in this category.

Question 4

What are the countries in which
        Freshworks and
        Sharpen has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Sharpen has more customers in United States, United Kingdom and Canada.

Freshworks Vs Sharpen : In-Depth Comparison

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Comparing the customer bases of Freshworks and Sharpen

Comparing the market share of Freshworks and Sharpen

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