Question 1

What are the different markets in which
        Freshworks and
        Satmetrix compete against each other?

Accepted Answer

Freshworks and
        Satmetrix compete against each other in
        the Customer Experience, Contact Center, Customer Support Services, Forms And Surveys, Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and Satmetrix compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.65%
        market share in comparison to
        Satmetrix’s
        0.01%.
        Since it has a better market share coverage,
        Freshworks holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Satmetrix holds the
        107th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Satmetrix in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        33,958 customers and
        Satmetrix has
        123 customers in the
        Customer Experience
        segment. Freshworks has
        33835 more customers than
        Satmetrix in this category.

Question 4

What are the countries in which
        Freshworks and
        Satmetrix has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Satmetrix has more customers in United States, United Kingdom and India.

Freshworks Vs Satmetrix : In-Depth Comparison

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Comparing the customer bases of Freshworks and Satmetrix

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