Question 1

What are the different markets in which
        Zendesk and
        ResponseTek compete against each other?

Accepted Answer

Zendesk and
        ResponseTek compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and ResponseTek compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        ResponseTek’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        ResponseTek holds the
        184th spot.

Question 3

How many customers are acquired by
        Zendesk and
        ResponseTek in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        ResponseTek has
        31 customers in the
        Customer Experience
        segment. Zendesk has
        180383 more customers than
        ResponseTek in this category.

Question 4

What are the countries in which
        Zendesk and
        ResponseTek has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
ResponseTek has more customers in United States, Canada and United Kingdom.

Zendesk Vs ResponseTek : In-Depth Comparison

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Comparing the customer bases of Zendesk and ResponseTek

Comparing the market share of Zendesk and ResponseTek

Compare Zendesk vs ResponseTek customers by geography

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