Question 1

What are the different markets in which
        Zendesk and
        QuantumMetric compete against each other?

Accepted Answer

Zendesk and
        QuantumMetric compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and QuantumMetric compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        QuantumMetric’s
        0.15%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        QuantumMetric holds the
        42nd spot.

Question 3

How many customers are acquired by
        Zendesk and
        QuantumMetric in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        171,504 customers and
        QuantumMetric has
        1,766 customers in the
        Customer Experience
        segment. Zendesk has
        169738 more customers than
        QuantumMetric in this category.

Question 4

What are the countries in which
        Zendesk and
        QuantumMetric has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
QuantumMetric has more customers in United States, United Kingdom and India.

Zendesk Vs QuantumMetric : In-Depth Comparison

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Comparing the customer bases of Zendesk and QuantumMetric

Comparing the market share of Zendesk and QuantumMetric

Compare Zendesk vs QuantumMetric customers by geography

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