Question 1

What are the different markets in which
        Freshworks and
        Pointillist compete against each other?

Accepted Answer

Freshworks and
        Pointillist compete against each other in
        the Customer Experience, Contact Center, Customer Support Services, Knowledge Management, Predictive Analytics.

Question 2

How does the market share of
        Freshworks
        and Pointillist compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.65%
        market share in comparison to
        Pointillist’s
        0.00%.
        Since it has a better market share coverage,
        Freshworks holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Pointillist holds the
        169th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Pointillist in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        33,958 customers and
        Pointillist has
        18 customers in the
        Customer Experience
        segment. Freshworks has
        33940 more customers than
        Pointillist in this category.

Question 4

What are the countries in which
        Freshworks and
        Pointillist has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Pointillist has more customers in United States, Netherlands and Germany.

Freshworks Vs Pointillist : In-Depth Comparison

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Comparing the customer bases of Freshworks and Pointillist

Comparing the market share of Freshworks and Pointillist

Compare Freshworks vs Pointillist customers by geography

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