Question 1

What are the different markets in which
        Zendesk and
        OpenText Communications Center Enterprise (CCE) compete against each other?

Accepted Answer

Zendesk and
        OpenText Communications Center Enterprise (CCE) compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and OpenText Communications Center Enterprise (CCE) compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.71%
        market share in comparison to
        OpenText Communications Center Enterprise (CCE)’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        OpenText Communications Center Enterprise (CCE) holds the
        172nd spot.

Question 3

How many customers are acquired by
        Zendesk and
        OpenText Communications Center Enterprise (CCE) in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        164,707 customers and
        OpenText Communications Center Enterprise (CCE) has
        16 customers in the
        Customer Experience
        segment. Zendesk has
        164691 more customers than
        OpenText Communications Center Enterprise (CCE) in this category.

Question 4

What are the countries in which
        Zendesk and
        OpenText Communications Center Enterprise (CCE) has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
OpenText Communications Center Enterprise (CCE) has more customers in United States, Japan and Canada.

Zendesk Vs OpenText Communications Center Enterprise (CCE) : In-Depth Comparison

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Comparing the customer bases of Zendesk and OpenText Communications Center Enterprise (CCE)

Comparing the market share of Zendesk and OpenText Communications Center Enterprise (CCE)

Compare Zendesk vs OpenText Communications Center Enterprise (CCE) customers by geography

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