Question 1

What are the different markets in which
        Freshworks and
        LivePerson compete against each other?

Accepted Answer

Freshworks and
        LivePerson compete against each other in
        the Customer Experience, Communication, Contact Center, Customer Engagement, Customer Support Services.

Question 2

How does the market share of
        Freshworks
        and LivePerson compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.65%
        market share in comparison to
        LivePerson’s
        0.45%.
        Since it has a better market share coverage,
        Freshworks holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        LivePerson holds the
        28th spot.

Question 3

How many customers are acquired by
        Freshworks and
        LivePerson in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        33,958 customers and
        LivePerson has
        4,191 customers in the
        Customer Experience
        segment. Freshworks has
        29767 more customers than
        LivePerson in this category.

Question 4

What are the countries in which
        Freshworks and
        LivePerson has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
LivePerson has more customers in United States, United Kingdom and Australia.

Freshworks Vs LivePerson : In-Depth Comparison

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Comparing the customer bases of Freshworks and LivePerson

Comparing the market share of Freshworks and LivePerson

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