Question 1

What are the different markets in which
        Zendesk and
        Lily Enterprise compete against each other?

Accepted Answer

Zendesk and
        Lily Enterprise compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Lily Enterprise compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.53%
        market share in comparison to
        Lily Enterprise’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Lily Enterprise holds the
        210th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Lily Enterprise in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        163,257 customers and
        Lily Enterprise has
        7 customers in the
        Customer Experience
        segment. Zendesk has
        163250 more customers than
        Lily Enterprise in this category.

Question 4

What are the countries in which
        Zendesk and
        Lily Enterprise has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Lily Enterprise has more customers in United States, Belgium and Japan.

Zendesk Vs Lily Enterprise : In-Depth Comparison

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Comparing the customer bases of Zendesk and Lily Enterprise

Comparing the market share of Zendesk and Lily Enterprise

Compare Zendesk vs Lily Enterprise customers by geography

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