Question 1

What are the different markets in which
        Zendesk and
        Kustomer compete against each other?

Accepted Answer

Zendesk and
        Kustomer compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Kustomer compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.71%
        market share in comparison to
        Kustomer’s
        0.22%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Kustomer holds the
        38th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Kustomer in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        164,707 customers and
        Kustomer has
        2,006 customers in the
        Customer Experience
        segment. Zendesk has
        162701 more customers than
        Kustomer in this category.

Question 4

What are the countries in which
        Zendesk and
        Kustomer has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Kustomer has more customers in United States, Canada and United Kingdom.

Zendesk Vs Kustomer : In-Depth Comparison

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Comparing the customer bases of Zendesk and Kustomer

Comparing the market share of Zendesk and Kustomer

Compare Zendesk vs Kustomer customers by geography

Customer Movements for this month

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