Question 1

What are the different markets in which
        Zendesk and
        KnowledgeOwl compete against each other?

Accepted Answer

Zendesk and
        KnowledgeOwl compete against each other in
        the Customer Experience, Knowledge Management, Contact Center, Customer Self Service, Document Management.

Question 2

How does the market share of
        Zendesk
        and KnowledgeOwl compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.71%
        market share in comparison to
        KnowledgeOwl’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        KnowledgeOwl holds the
        104th spot.

Question 3

How many customers are acquired by
        Zendesk and
        KnowledgeOwl in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        164,707 customers and
        KnowledgeOwl has
        139 customers in the
        Customer Experience
        segment. Zendesk has
        164568 more customers than
        KnowledgeOwl in this category.

Question 4

What are the countries in which
        Zendesk and
        KnowledgeOwl has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
KnowledgeOwl has more customers in United States, United Kingdom and Canada.

Zendesk Vs KnowledgeOwl : In-Depth Comparison

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Comparing the customer bases of Zendesk and KnowledgeOwl

Comparing the market share of Zendesk and KnowledgeOwl

Compare Zendesk vs KnowledgeOwl customers by geography

Customer Movements for this month

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