Question 1

What are the different markets in which
        Smartlook and
        Kayako compete against each other?

Accepted Answer

Smartlook and
        Kayako compete against each other in
        the Customer Experience, Heatmaps, Analytics, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Smartlook
        and Kayako compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Smartlook has a
        2.57%
        market share in comparison to
        Kayako’s
        0.10%.
        Since it has a better market share coverage,
        Smartlook holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Kayako holds the
        48th spot.

Question 3

How many customers are acquired by
        Smartlook and
        Kayako in the
        Customer Experience segment?

Accepted Answer

Smartlook has
        31,760 customers and
        Kayako has
        1,240 customers in the
        Customer Experience
        segment. Smartlook has
        30520 more customers than
        Kayako in this category.

Question 4

What are the countries in which
        Smartlook and
        Kayako has more customers?

Accepted Answer

Smartlook has more customers in Brazil, United States and Czech Republic.
Kayako has more customers in United States, United Kingdom and India.

Smartlook Vs Kayako : In-Depth Comparison

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Comparing the customer bases of Smartlook and Kayako

Comparing the market share of Smartlook and Kayako

Compare Smartlook vs Kayako customers by geography

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