Question 1

What are the different markets in which
        ClickTale and
        Kayako compete against each other?

Accepted Answer

ClickTale and
        Kayako compete against each other in
        the Customer Experience, Analytics, Heatmaps, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        ClickTale
        and Kayako compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        ClickTale has a
        1.27%
        market share in comparison to
        Kayako’s
        0.09%.
        Since it has a better market share coverage,
        ClickTale holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Kayako holds the
        49th spot.

Question 3

How many customers are acquired by
        ClickTale and
        Kayako in the
        Customer Experience segment?

Accepted Answer

ClickTale has
        16,903 customers and
        Kayako has
        1,251 customers in the
        Customer Experience
        segment. ClickTale has
        15652 more customers than
        Kayako in this category.

Question 4

What are the countries in which
        ClickTale and
        Kayako has more customers?

Accepted Answer

ClickTale has more customers in United States, United Kingdom and France.
Kayako has more customers in United States, United Kingdom and India.

ClickTale Vs Kayako : In-Depth Comparison

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Comparing the customer bases of ClickTale and Kayako

Comparing the market share of ClickTale and Kayako

Compare ClickTale vs Kayako customers by geography

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