Question 1

What are the different markets in which
        Salesforce Service Cloud and
        IBM Watson Customer Experience Analytics compete against each other?

Accepted Answer

Salesforce Service Cloud and
        IBM Watson Customer Experience Analytics compete against each other in
        the Customer Experience, Contact Center, Customer Engagement, Customer Support Services, Instant Messaging And Chat.

Question 2

How does the market share of
        Salesforce Service Cloud
        and IBM Watson Customer Experience Analytics compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Salesforce Service Cloud has a
        1.25%
        market share in comparison to
        IBM Watson Customer Experience Analytics’s
        0.00%.
        Since it has a better market share coverage,
        Salesforce Service Cloud holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        IBM Watson Customer Experience Analytics holds the
        209th spot.

Question 3

How many customers are acquired by
        Salesforce Service Cloud and
        IBM Watson Customer Experience Analytics in the
        Customer Experience segment?

Accepted Answer

Salesforce Service Cloud has
        15,895 customers and
        IBM Watson Customer Experience Analytics has
        15 customers in the
        Customer Experience
        segment. Salesforce Service Cloud has
        15880 more customers than
        IBM Watson Customer Experience Analytics in this category.

Question 4

What are the countries in which
        Salesforce Service Cloud and
        IBM Watson Customer Experience Analytics has more customers?

Accepted Answer

Salesforce Service Cloud has more customers in United States, United Kingdom and India.
IBM Watson Customer Experience Analytics has more customers in United States, United Kingdom and Canada.

Salesforce Service Cloud Vs IBM Watson Customer Experience Analytics : In-Depth Comparison

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Comparing the customer bases of Salesforce Service Cloud and IBM Watson Customer Experience Analytics

Comparing the market share of Salesforce Service Cloud and IBM Watson Customer Experience Analytics

Compare Salesforce Service Cloud vs IBM Watson Customer Experience Analytics customers by geography

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