Question 1

What are the different markets in which
        Zendesk and
        Goodays compete against each other?

Accepted Answer

Zendesk and
        Goodays compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Goodays compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Goodays’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Goodays holds the
        136th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Goodays in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        171,504 customers and
        Goodays has
        82 customers in the
        Customer Experience
        segment. Zendesk has
        171422 more customers than
        Goodays in this category.

Question 4

What are the countries in which
        Zendesk and
        Goodays has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Goodays has more customers in France, Switzerland and Belgium.

Zendesk Vs Goodays : In-Depth Comparison

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Comparing the customer bases of Zendesk and Goodays

Comparing the market share of Zendesk and Goodays

Compare Zendesk vs Goodays customers by geography

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