Question 1

What are the different markets in which
        Zendesk and
        Gigya compete against each other?

Accepted Answer

Zendesk and
        Gigya compete against each other in
        the Customer Experience, Contact Center, GDPR Compliance, Identity And Access Management, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and Gigya compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Gigya’s
        0.16%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Gigya holds the
        41st spot.

Question 3

How many customers are acquired by
        Zendesk and
        Gigya in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        171,504 customers and
        Gigya has
        1,881 customers in the
        Customer Experience
        segment. Zendesk has
        169623 more customers than
        Gigya in this category.

Question 4

What are the countries in which
        Zendesk and
        Gigya has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Gigya has more customers in United States, United Kingdom and Spain.

Zendesk Vs Gigya : In-Depth Comparison

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Comparing the customer bases of Zendesk and Gigya

Comparing the market share of Zendesk and Gigya

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