Question 1

What are the different markets in which
        Sitecore and
        Genesys compete against each other?

Accepted Answer

Sitecore and
        Genesys compete against each other in
        the Customer Experience, Audience Insights, Communication, Contact Center, Customer Data Integration.

Question 2

How does the market share of
        Sitecore
        and Genesys compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Sitecore has a
        1.00%
        market share in comparison to
        Genesys’s
        0.49%.
        Since it has a better market share coverage,
        Sitecore holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys holds the
        26th spot.

Question 3

How many customers are acquired by
        Sitecore and
        Genesys in the
        Customer Experience segment?

Accepted Answer

Sitecore has
        9,262 customers and
        Genesys has
        4,540 customers in the
        Customer Experience
        segment. Sitecore has
        4722 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        Sitecore and
        Genesys has more customers?

Accepted Answer

Sitecore has more customers in United States, United Kingdom and Australia.
Genesys has more customers in United States, United Kingdom and Australia.

Sitecore Vs Genesys : In-Depth Comparison

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Comparing the customer bases of Sitecore and Genesys

Comparing the market share of Sitecore and Genesys

Compare Sitecore vs Genesys customers by geography

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