Question 1

What are the different markets in which
        Zendesk and
        Confirmit compete against each other?

Accepted Answer

Zendesk and
        Confirmit compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Confirmit compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Confirmit’s
        0.06%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Confirmit holds the
        66th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Confirmit in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Confirmit has
        824 customers in the
        Customer Experience
        segment. Zendesk has
        179590 more customers than
        Confirmit in this category.

Question 4

What are the countries in which
        Zendesk and
        Confirmit has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Confirmit has more customers in United States, United Kingdom and Sweden.

Zendesk Vs Confirmit : In-Depth Comparison

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Comparing the customer bases of Zendesk and Confirmit

Comparing the market share of Zendesk and Confirmit

Compare Zendesk vs Confirmit customers by geography

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