Question 1

What are the different markets in which
        Zendesk and
        CMNTY compete against each other?

Accepted Answer

Zendesk and
        CMNTY compete against each other in
        the Customer Experience, Contact Center, Idea Management, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and CMNTY compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        CMNTY’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        CMNTY holds the
        161st spot.

Question 3

How many customers are acquired by
        Zendesk and
        CMNTY in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        171,504 customers and
        CMNTY has
        44 customers in the
        Customer Experience
        segment. Zendesk has
        171460 more customers than
        CMNTY in this category.

Question 4

What are the countries in which
        Zendesk and
        CMNTY has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
CMNTY has more customers in United States, Netherlands and Canada.

Zendesk Vs CMNTY : In-Depth Comparison

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Comparing the customer bases of Zendesk and CMNTY

Comparing the market share of Zendesk and CMNTY

Compare Zendesk vs CMNTY customers by geography

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