Question 1

What are the different markets in which
        Zendesk and
        Aivo compete against each other?

Accepted Answer

Zendesk and
        Aivo compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Aivo compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.53%
        market share in comparison to
        Aivo’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Aivo holds the
        134th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Aivo in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        163,257 customers and
        Aivo has
        54 customers in the
        Customer Experience
        segment. Zendesk has
        163203 more customers than
        Aivo in this category.

Question 4

What are the countries in which
        Zendesk and
        Aivo has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Aivo has more customers in United States, Mexico and Colombia.

Zendesk Vs Aivo : In-Depth Comparison

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Comparing the customer bases of Zendesk and Aivo

Comparing the market share of Zendesk and Aivo

Compare Zendesk vs Aivo customers by geography

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