Question 1

What are the different markets in which
        Genesys PureCloud and
        Relay compete against each other?

Accepted Answer

Genesys PureCloud and
        Relay compete against each other in
        the Customer Engagement, Auto Dialer, Communication, Contact Center, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and Relay compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        1.74%
        market share in comparison to
        Relay’s
        0.00%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Relay holds the
        141st spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Relay in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        9,267 customers and
        Relay has
        24 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        9243 more customers than
        Relay in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Relay has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
Relay has more customers in United States, United Kingdom and India.

Genesys PureCloud Vs Relay : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Relay

Comparing the market share of Genesys PureCloud and Relay

Compare Genesys PureCloud vs Relay customers by geography

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