Question 1

What are the different markets in which
        Five9 and
        HCL Unica Interact compete against each other?

Accepted Answer

Five9 and
        HCL Unica Interact compete against each other in
        the Customer Engagement, Auto Dialer, Call Recording, Communication, Contact Center.

Question 2

How does the market share of
        Five9
        and HCL Unica Interact compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Five9 has a
        0.88%
        market share in comparison to
        HCL Unica Interact’s
        0.00%.
        Since it has a better market share coverage,
        Five9 holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        HCL Unica Interact holds the
        107th spot.

Question 3

How many customers are acquired by
        Five9 and
        HCL Unica Interact in the
        Customer Engagement segment?

Accepted Answer

Five9 has
        3,078 customers and
        HCL Unica Interact has
        13 customers in the
        Customer Engagement
        segment. Five9 has
        3065 more customers than
        HCL Unica Interact in this category.

Question 4

What are the countries in which
        Five9 and
        HCL Unica Interact has more customers?

Accepted Answer

Five9 has more customers in United States, Canada and United Kingdom.
HCL Unica Interact has more customers in United States, India and Canada.

Five9 Vs HCL Unica Interact : In-Depth Comparison

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Comparing the customer bases of Five9 and HCL Unica Interact

Comparing the market share of Five9 and HCL Unica Interact

Compare Five9 vs HCL Unica Interact customers by geography

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