Question 1

What are the different markets in which
        Genesys PureCloud and
        Ochatbot compete against each other?

Accepted Answer

Genesys PureCloud and
        Ochatbot compete against each other in
        the Customer Engagement, Auto Dialer, Communication, Contact Center, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and Ochatbot compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.31%
        market share in comparison to
        Ochatbot’s
        0.01%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Ochatbot holds the
        73rd spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Ochatbot in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        2,921 customers and
        Ochatbot has
        112 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        2809 more customers than
        Ochatbot in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Ochatbot has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
Ochatbot has more customers in United States, Canada and United Kingdom.

Genesys PureCloud Vs Ochatbot : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Ochatbot

Comparing the market share of Genesys PureCloud and Ochatbot

Compare Genesys PureCloud vs Ochatbot customers by geography

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