Question 1

What are the different markets in which
        Zoho CRM and
        Five9 compete against each other?

Accepted Answer

Zoho CRM and
        Five9 compete against each other in
        the Customer Engagement, Customer Experience, Sales Enablement, Sales Management, Auto Dialer.

Question 2

How does the market share of
        Zoho CRM
        and Five9 compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Zoho CRM has a
        4.90%
        market share in comparison to
        Five9’s
        0.68%.
        Since it has a better market share coverage,
        Zoho CRM holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Five9 holds the
        21st spot.

Question 3

How many customers are acquired by
        Zoho CRM and
        Five9 in the
        Customer Engagement segment?

Accepted Answer

Zoho CRM has
        24,193 customers and
        Five9 has
        3,350 customers in the
        Customer Engagement
        segment. Zoho CRM has
        20843 more customers than
        Five9 in this category.

Question 4

What are the countries in which
        Zoho CRM and
        Five9 has more customers?

Accepted Answer

Zoho CRM has more customers in United States, India and United Kingdom.
Five9 has more customers in United States, Canada and United Kingdom.

Zoho CRM Vs Five9 : In-Depth Comparison

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Comparing the customer bases of Zoho CRM and Five9

Comparing the market share of Zoho CRM and Five9

Compare Zoho CRM vs Five9 customers by geography

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