Question 1

What are the different markets in which
        Zoho Desk and
        Akia compete against each other?

Accepted Answer

Zoho Desk and
        Akia compete against each other in
        the Customer Engagement, Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Zoho Desk
        and Akia compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Zoho Desk has a
        1.30%
        market share in comparison to
        Akia’s
        0.04%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        16th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Akia holds the
        76th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Akia in the
        Customer Engagement segment?

Accepted Answer

Zoho Desk has
        7,296 customers and
        Akia has
        239 customers in the
        Customer Engagement
        segment. Zoho Desk has
        7057 more customers than
        Akia in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Akia has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and United Kingdom.
Akia has more customers in United States, Canada and Australia.

Zoho Desk Vs Akia : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Akia

Comparing the market share of Zoho Desk and Akia

Compare Zoho Desk vs Akia customers by geography

Customer Movements for this month

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