Question 1

What are the different markets in which
        Zoho Desk and
        Aircall compete against each other?

Accepted Answer

Zoho Desk and
        Aircall compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Zoho Desk
        and Aircall compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zoho Desk has a
        0.33%
        market share in comparison to
        Aircall’s
        0.17%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Aircall holds the
        17th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Aircall in the
        Contact Center segment?

Accepted Answer

Zoho Desk has
        5,179 customers and
        Aircall has
        2,689 customers in the
        Contact Center
        segment. Zoho Desk has
        2490 more customers than
        Aircall in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Aircall has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
Aircall has more customers in United States, France and Germany.

Zoho Desk Vs Aircall : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Aircall

Comparing the market share of Zoho Desk and Aircall

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