Question 1

What are the different markets in which
        Zendesk and
        Oracle Teleservice compete against each other?

Accepted Answer

Zendesk and
        Oracle Teleservice compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Oracle Teleservice compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        13.00%
        market share in comparison to
        Oracle Teleservice’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Oracle Teleservice holds the
        67th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Oracle Teleservice in the
        Contact Center segment?

Accepted Answer

Zendesk has
        164,474 customers and
        Oracle Teleservice has
        79 customers in the
        Contact Center
        segment. Zendesk has
        164395 more customers than
        Oracle Teleservice in this category.

Question 4

What are the countries in which
        Zendesk and
        Oracle Teleservice has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Oracle Teleservice has more customers in United States, India and Canada.

Zendesk Vs Oracle Teleservice : In-Depth Comparison

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Comparing the customer bases of Zendesk and Oracle Teleservice

Comparing the market share of Zendesk and Oracle Teleservice

Compare Zendesk vs Oracle Teleservice customers by geography

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