Question 1

What are the different markets in which
        Zendesk and
        Magnetic North compete against each other?

Accepted Answer

Zendesk and
        Magnetic North compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Magnetic North compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        13.00%
        market share in comparison to
        Magnetic North’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Magnetic North holds the
        78th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Magnetic North in the
        Contact Center segment?

Accepted Answer

Zendesk has
        163,387 customers and
        Magnetic North has
        44 customers in the
        Contact Center
        segment. Zendesk has
        163343 more customers than
        Magnetic North in this category.

Question 4

What are the countries in which
        Zendesk and
        Magnetic North has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Magnetic North has more customers in United Kingdom, United States and Canada.

Zendesk Vs Magnetic North : In-Depth Comparison

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Comparing the customer bases of Zendesk and Magnetic North

Comparing the market share of Zendesk and Magnetic North

Compare Zendesk vs Magnetic North customers by geography

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