Question 1

What are the different markets in which
        NICE inContact and
        FluentStream compete against each other?

Accepted Answer

NICE inContact and
        FluentStream compete against each other in
        the Call Recording, Communication, Contact Center, Interactive Voice Response (IVR), Call Accounting.

Question 2

How does the market share of
        NICE inContact
        and FluentStream compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        NICE inContact has a
        0.14%
        market share in comparison to
        FluentStream’s
        0.00%.
        Since it has a better market share coverage,
        NICE inContact holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        FluentStream holds the
        88th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        FluentStream in the
        Contact Center segment?

Accepted Answer

NICE inContact has
        3,052 customers and
        FluentStream has
        35 customers in the
        Contact Center
        segment. NICE inContact has
        3017 more customers than
        FluentStream in this category.

Question 4

What are the countries in which
        NICE inContact and
        FluentStream has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
FluentStream has more customers in United States and Spain.

NICE inContact Vs FluentStream : In-Depth Comparison

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Comparing the customer bases of NICE inContact and FluentStream

Comparing the market share of NICE inContact and FluentStream

Compare NICE inContact vs FluentStream customers by geography

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