Question 1

What are the different markets in which
        LiveAgent and
        contactSPACE compete against each other?

Accepted Answer

LiveAgent and
        contactSPACE compete against each other in
        the Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        LiveAgent
        and contactSPACE compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.31%
        market share in comparison to
        contactSPACE’s
        0.00%.
        Since it has a better market share coverage,
        LiveAgent holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        contactSPACE holds the
        108th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        contactSPACE in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        6,465 customers and
        contactSPACE has
        11 customers in the
        Contact Center
        segment. LiveAgent has
        6454 more customers than
        contactSPACE in this category.

Question 4

What are the countries in which
        LiveAgent and
        contactSPACE has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
contactSPACE has more customers in Australia, India and United States.

LiveAgent Vs contactSPACE : In-Depth Comparison

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Comparing the customer bases of LiveAgent and contactSPACE

Comparing the market share of LiveAgent and contactSPACE

Compare LiveAgent vs contactSPACE customers by geography

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