Question 1

What are the different markets in which
        LiveAgent and
        Cloudagent compete against each other?

Accepted Answer

LiveAgent and
        Cloudagent compete against each other in
        the Contact Center, Communication, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and Cloudagent compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.58%
        market share in comparison to
        Cloudagent’s
        0.05%.
        Since it has a better market share coverage,
        LiveAgent holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Cloudagent holds the
        34th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Cloudagent in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        7,345 customers and
        Cloudagent has
        589 customers in the
        Contact Center
        segment. LiveAgent has
        6756 more customers than
        Cloudagent in this category.

Question 4

What are the countries in which
        LiveAgent and
        Cloudagent has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
Cloudagent has more customers in United States, India and Canada.

LiveAgent Vs Cloudagent : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Cloudagent

Comparing the market share of LiveAgent and Cloudagent

Compare LiveAgent vs Cloudagent customers by geography

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