Question 1

What are the different markets in which
        Zendesk and
        CallidusCloud CX compete against each other?

Accepted Answer

Zendesk and
        CallidusCloud CX compete against each other in
        the Contact Center, Customer Experience, Communication, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and CallidusCloud CX compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        8.19%
        market share in comparison to
        CallidusCloud CX’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        CallidusCloud CX holds the
        137th spot.

Question 3

How many customers are acquired by
        Zendesk and
        CallidusCloud CX in the
        Contact Center segment?

Accepted Answer

Zendesk has
        171,504 customers and
        CallidusCloud CX has
        2 customers in the
        Contact Center
        segment. Zendesk has
        171502 more customers than
        CallidusCloud CX in this category.

Question 4

What are the countries in which
        Zendesk and
        CallidusCloud CX has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
CallidusCloud CX has more customers in India and United States.

Zendesk Vs CallidusCloud CX : In-Depth Comparison

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Comparing the customer bases of Zendesk and CallidusCloud CX

Comparing the market share of Zendesk and CallidusCloud CX

Compare Zendesk vs CallidusCloud CX customers by geography

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