Question 1

What are the different markets in which
        LiveAgent and
        Aircall compete against each other?

Accepted Answer

LiveAgent and
        Aircall compete against each other in
        the Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and Aircall compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.41%
        market share in comparison to
        Aircall’s
        0.17%.
        Since it has a better market share coverage,
        LiveAgent holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Aircall holds the
        17th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Aircall in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        6,464 customers and
        Aircall has
        2,694 customers in the
        Contact Center
        segment. LiveAgent has
        3770 more customers than
        Aircall in this category.

Question 4

What are the countries in which
        LiveAgent and
        Aircall has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Aircall has more customers in United States, France and Germany.

LiveAgent Vs Aircall : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Aircall

Comparing the market share of LiveAgent and Aircall

Compare LiveAgent vs Aircall customers by geography

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