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Genesys PureCloud

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Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.

Communication
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Market Share of Genesys PureCloud

Current Customer(s)

10570

Market Share (Est.)

0.35%

Ranking

#17

Top Competitors and Alternatives of Genesys PureCloud

The top three of Genesys PureCloud’s competitors in the Communication category are Whatsapp Business with 43.54%, Slack with 19.51%, Microsoft Office 365 with 13.73% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Whatsapp Business131073243.54%Genesys PureCloud vs Whatsapp Business
Slack58725619.51%Genesys PureCloud vs Slack
Microsoft Office 36541350013.73%Genesys PureCloud vs Microsoft Office 365
Intercom1718705.71%Genesys PureCloud vs Intercom
Quip725762.41%Genesys PureCloud vs Quip
Agile CRM404711.34%Genesys PureCloud vs Agile CRM
Skype388781.29%Genesys PureCloud vs Skype
Asana319141.06%Genesys PureCloud vs Asana
Avaya202980.67%Genesys PureCloud vs Avaya
Verizon166820.55%Genesys PureCloud vs Verizon
GoToWebinar164980.55%Genesys PureCloud vs GoToWebinar
Twilio160290.53%Genesys PureCloud vs Twilio
Ryver110010.37%Genesys PureCloud vs Ryver
Canvas LMS107430.36%Genesys PureCloud vs Canvas LMS
Recruiterbox106540.35%Genesys PureCloud vs Recruiterbox
PBworks BusinessHub106330.35%Genesys PureCloud vs PBworks BusinessHub
Bitrix2496530.32%Genesys PureCloud vs Bitrix24
Mitel94280.31%Genesys PureCloud vs Mitel
DonorPerfect83600.28%Genesys PureCloud vs DonorPerfect
Q477970.26%Genesys PureCloud vs Q4
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Popular Comparisons

Top Competitors and Alternatives of Genesys PureCloud

The top three of Genesys PureCloud’s competitors in the Communication category are Whatsapp Business with 43.54%, Slack with 19.51%, Microsoft Office 365 with 13.73% market share.

Genesys PureCloud vs Whatsapp Business

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Genesys PureCloud vs Slack

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Genesys PureCloud vs Microsoft Office 365

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Genesys PureCloud vs Intercom

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Genesys PureCloud vs Quip

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Genesys PureCloud vs Agile CRM

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Genesys PureCloud vs Skype

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Genesys PureCloud vs Asana

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Customers of Genesys PureCloud

Around the world in 2026, over 9760 companies have started using Genesys PureCloud as Communication tool.

CustomersEmployee RangeCityRegionCountrySocial Links
DXC Technology10,000+AshburnVirginiaUnited States
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Tsinghua Unigroup10,000+BeijingBeijingPeople's Republic of China
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EY10,000+LondonEnglandUnited Kingdom
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Qantas10,000+MascotNew South WalesAustralia
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Qualfon10,000+Highland ParkMichiganUnited States
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Orange Business10,000+ParisIle-de-FranceFrance
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Infinite Computer Solutions10,000+RockvilleMarylandUnited States
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Centene Corporation10,000+St. LouisMissouriUnited States
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Capgemini10,000+ParisIle-de-FranceFrance
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Randstad Singapore10,000+SingaporeCentral SingaporeSingapore
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Genesys PureCloud Customers by Products and Services

The top three products and services offering customers that use Genesys PureCloud for Communication are Insurance (124), Financial Services (103), Cloud Services (88).

Customers

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Genesys PureCloud Customers by Employee Size

The majority of Genesys PureCloud's customers for the communication category fall in the company size of 0 - 9 employees (4648 companies), 20 - 49 employees (1107 companies), 100 - 249 employees (817 companies).

Employee Size

Genesys PureCloud Customers by Geography

The top three geographies of Genesys PureCloud for communication are the United States with 6524(75.09%), Australia with 465(5.35%), United Kingdom with 427(4.91%) customers respectively.

Customers

Employees of Genesys PureCloud

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Also see other Products/Services by Genesys PureCloud in:

Predictive Dialer
VoIP And SIP
Contact Center
Customer Engagement
Unified Communications

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys PureCloud competitors?

Genesys PureCloud’s Top competitors in the communication category are Whatsapp Business, Slack, Microsoft Office 365. You can view a full list of Genesys PureCloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet. You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs Whatsapp Business Genesys PureCloud vs Slack Genesys PureCloud vs Microsoft Office 365.

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What is Genesys PureCloud customer distribution based on company size?

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What is Genesys PureCloud market share in the communication?

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What are the top countries that use Genesys PureCloud?

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What are the top industries that use Genesys PureCloud?

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