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Genesys

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Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more

Communication
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Market Share of Genesys

Current Customer(s)

7098

Market Share (Est.)

0.23%

Ranking

#24

Top Competitors and Alternatives of Genesys

The top three of Genesys’s competitors in the Communication category are Whatsapp Business with 43.48%, Slack with 19.56%, Microsoft Office 365 with 13.78% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Whatsapp Business132043543.48%Genesys vs Whatsapp Business
Slack59398119.56%Genesys vs Slack
Microsoft Office 36541863213.78%Genesys vs Microsoft Office 365
Intercom1724575.68%Genesys vs Intercom
Quip734632.42%Genesys vs Quip
Agile CRM409901.35%Genesys vs Agile CRM
Skype392441.29%Genesys vs Skype
Asana319001.05%Genesys vs Asana
Avaya203210.67%Genesys vs Avaya
GoToWebinar171890.57%Genesys vs GoToWebinar
Verizon166910.55%Genesys vs Verizon
Twilio155970.51%Genesys vs Twilio
Genesys PureCloud134740.44%Genesys vs Genesys PureCloud
Ryver111090.37%Genesys vs Ryver
PBworks BusinessHub108520.36%Genesys vs PBworks BusinessHub
Recruiterbox107840.36%Genesys vs Recruiterbox
Canvas LMS107310.35%Genesys vs Canvas LMS
Bitrix2498310.32%Genesys vs Bitrix24
Mitel94300.31%Genesys vs Mitel
DonorPerfect85540.28%Genesys vs DonorPerfect
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Popular Comparisons

Top Competitors and Alternatives of Genesys

The top three of Genesys’s competitors in the Communication category are Whatsapp Business with 43.48%, Slack with 19.56%, Microsoft Office 365 with 13.78% market share.

Genesys vs Whatsapp Business

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Genesys vs Slack

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Genesys vs Microsoft Office 365

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Genesys vs Intercom

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Genesys vs Quip

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Genesys vs Agile CRM

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Genesys vs Skype

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Genesys vs Asana

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Customers of Genesys

Around the world in 2026, over 7084 companies have started using Genesys as Communication tool.

CustomersEmployee RangeCityRegionCountrySocial Links
University Of Maryland Medical System10,000+BaltimoreMarylandUnited States
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AARP10,000+Washington, D.C.Washington, D.C.United States
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Capgemini10,000+ParisIle-de-FranceFrance
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DWP Digital10,000+LondonEnglandUnited Kingdom
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Participatiefonds De Friesland10,000+ZeistUtrechtNetherlands
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Schwab Holdings, Inc.10,000+WestlakeTexasUnited States
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U.S. Census Bureau10,000+Washington, D.C.Washington, D.C.United States
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Delicato Family Wines10,000+MantecaCaliforniaUnited States
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Queensland Health10,000+BrisbaneQueenslandAustralia
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Cogent10,000+NoidaUttar PradeshIndia
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Genesys Customers by Products and Services

The top three products and services offering customers that use Genesys for Communication are Insurance (282), Cloud Services (220), Wealth Management (193).

Customers

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Genesys Customers by Employee Size

The majority of Genesys's customers for the communication category fall in the company size of 10,000+ employees (1459 companies), 1,000 - 4,999 employees (1434 companies), 100 - 249 employees (958 companies).

Employee Size

Genesys Customers by Geography

The top three geographies of Genesys for communication are the United States with 2837(53.08%), United Kingdom with 412(7.71%), Germany with 386(7.22%) customers respectively.

Customers

Employees of Genesys

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Also see other Products/Services by Genesys in:

Communication
Interactive Voice Response (IVR)
Contact Center
Customer Experience

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys competitors?

Genesys’s Top competitors in the communication category are Whatsapp Business, Slack, Microsoft Office 365. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Whatsapp Business Genesys vs Slack Genesys vs Microsoft Office 365.

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What is Genesys customer distribution based on company size?

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What is Genesys market share in the communication?

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What are the top countries that use Genesys?

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What are the top industries that use Genesys?

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