Genesys
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more
Market Share of Genesys
Current Customer(s)
6710
Market Share (Est.)
0.32%
Ranking
#26
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Communication category are Whatsapp Business with 30.26%, Slack with 20.42%, Microsoft Office 365 with 19.07% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Whatsapp Business | 631912 | 30.26% | Genesys vs Whatsapp Business |
| Slack | 426481 | 20.42% | Genesys vs Slack |
| Microsoft Office 365 | 398277 | 19.07% | Genesys vs Microsoft Office 365 |
| Intercom | 71127 | 3.41% | Genesys vs Intercom |
| Quip | 55009 | 2.63% | Genesys vs Quip |
| Skype | 44537 | 2.13% | Genesys vs Skype |
| Agile CRM | 31756 | 1.52% | Genesys vs Agile CRM |
| Smooch.io | 29249 | 1.40% | Genesys vs Smooch.io |
| GoToWebinar | 28163 | 1.35% | Genesys vs GoToWebinar |
| Asana | 24879 | 1.19% | Genesys vs Asana |
| Avaya | 23081 | 1.11% | Genesys vs Avaya |
| Verizon | 21348 | 1.02% | Genesys vs Verizon |
| Bitrix24 | 20995 | 1.01% | Genesys vs Bitrix24 |
| Twilio | 17535 | 0.84% | Genesys vs Twilio |
| Mitel | 11693 | 0.56% | Genesys vs Mitel |
| Microsoft Dynamics GP | 10517 | 0.50% | Genesys vs Microsoft Dynamics GP |
| DonorPerfect | 10129 | 0.49% | Genesys vs DonorPerfect |
| ON24 | 10064 | 0.48% | Genesys vs ON24 |
| Ryver | 9755 | 0.47% | Genesys vs Ryver |
| Breezy HR | 8893 | 0.43% | Genesys vs Breezy HR |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Communication category are Whatsapp Business with 30.26%, Slack with 20.42%, Microsoft Office 365 with 19.07% market share.
Genesys vs Whatsapp Business
Genesys vs Slack
Genesys vs Microsoft Office 365
Genesys vs Intercom
Genesys vs Quip
Genesys vs Skype
Genesys vs Agile CRM
Genesys vs Smooch.io
Customers of Genesys
Around the world in 2024, over 6693 companies have started using Genesys as Communication tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Salesforce | 10,000+ | San Francisco | California | United States |     |
| Xcel Energy, Inc | 10,000+ | Minneapolis | Minnesota | United States | |
| Truist Financial Corporation | 10,000+ | Charlotte | North Carolina | United States | |
| Dentsu | 10,000+ | Tokyo | Tokyo | Japan | |
| Oi SA em Recuperacao Judicial | 10,000+ | Rio de Janeiro | Rio de Janeiro | Brazil | |
| Huawei Investment & Holding | 10,000+ | Shenzhen | Guangdong | People's Republic of China | |
| General Electric Company | 10,000+ | Boston | Massachusetts | United States | |
| Swisscom | 10,000+ | Bern | Bern | Switzerland | |
| International Business Machines Corporation (IBM) | 10,000+ | Armonk | New York | United States | |
| Collins Aerospace | 10,000+ | Charlotte | North Carolina | United States | |
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Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Communication are Insurance (245), Cloud Services (221), Managed Services (195).
Customers
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Genesys Customers by Employee Size
The majority of Genesys's customers for the communication category fall in the company size of 1,000 - 4,999 employees (1329 companies), 10,000+ employees (962 companies), 100 - 249 employees (921 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for communication are the United States with 3058(58.15%), United Kingdom with 438(8.33%), Australia with 413(7.85%) customers respectively.
Customers
Employees of Genesys
Also see other Products/Services by Genesys in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the communication category are Whatsapp Business, Slack, Microsoft Office 365. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Whatsapp Business Genesys vs Slack Genesys vs Microsoft Office 365.
What is Genesys customer distribution based on company size?
What is Genesys market share in the communication?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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