Question 1

What are the different markets in which
        NICE inContact and
        FluentStream compete against each other?

Accepted Answer

NICE inContact and
        FluentStream compete against each other in
        the Call Recording, Communication, Contact Center, Interactive Voice Response (IVR), Call Accounting.

Question 2

How does the market share of
        NICE inContact
        and FluentStream compare in the
        Call Recording market?

Accepted Answer

In the Call Recording market,
        NICE inContact has a
        4.82%
        market share in comparison to
        FluentStream’s
        0.01%.
        Since it has a better market share coverage,
        NICE inContact holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Call Recording category, while
        FluentStream holds the
        27th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        FluentStream in the
        Call Recording segment?

Accepted Answer

NICE inContact has
        2,926 customers and
        FluentStream has
        6 customers in the
        Call Recording
        segment. NICE inContact has
        2920 more customers than
        FluentStream in this category.

Question 4

What are the countries in which
        NICE inContact and
        FluentStream has more customers?

Accepted Answer

NICE inContact has more customers in United States, Canada and United Kingdom.
FluentStream has more customers in United States and Norway.

NICE inContact Vs FluentStream : In-Depth Comparison

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Comparing the customer bases of NICE inContact and FluentStream

Comparing the market share of NICE inContact and FluentStream

Compare NICE inContact vs FluentStream customers by geography

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