Question 1

What are the different markets in which
        CallRail and
        NICE inContact compete against each other?

Accepted Answer

CallRail and
        NICE inContact compete against each other in
        the Call Recording, Call Tracking, Cloud Contact Center Software, Communication, Contact Center.

Question 2

How does the market share of
        CallRail
        and NICE inContact compare in the
        Call Recording market?

Accepted Answer

In the Call Recording market,
        CallRail has a
        73.39%
        market share in comparison to
        NICE inContact’s
        4.69%.
        Since it has a better market share coverage,
        CallRail holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Call Recording category, while
        NICE inContact holds the
        3rd spot.

Question 3

How many customers are acquired by
        CallRail and
        NICE inContact in the
        Call Recording segment?

Accepted Answer

CallRail has
        44,865 customers and
        NICE inContact has
        2,868 customers in the
        Call Recording
        segment. CallRail has
        41997 more customers than
        NICE inContact in this category.

Question 4

What are the countries in which
        CallRail and
        NICE inContact has more customers?

Accepted Answer

CallRail has more customers in United States, Canada and United Kingdom.
NICE inContact has more customers in United States, Canada and United Kingdom.

CallRail Vs NICE inContact : In-Depth Comparison

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Comparing the customer bases of CallRail and NICE inContact

Comparing the market share of CallRail and NICE inContact

Compare CallRail vs NICE inContact customers by geography

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