Question 1

What are the different markets in which
        Cisco Contact Center and
        ICS compete against each other?

Accepted Answer

Cisco Contact Center and
        ICS compete against each other in
        the Business Phone Systems.

Question 2

How does the market share of
        Cisco Contact Center
        and ICS compare in the
        Business Phone Systems market?

Accepted Answer

In the Business Phone Systems market,
        Cisco Contact Center has a
        4.09%
        market share in comparison to
        ICS’s
        0.04%.
        Since it has a better market share coverage,
        Cisco Contact Center holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Business Phone Systems category, while
        ICS holds the
        45th spot.

Question 3

How many customers are acquired by
        Cisco Contact Center and
        ICS in the
        Business Phone Systems segment?

Accepted Answer

Cisco Contact Center has
        2,860 customers and
        ICS has
        28 customers in the
        Business Phone Systems
        segment. Cisco Contact Center has
        2832 more customers than
        ICS in this category.

Question 4

What are the countries in which
        Cisco Contact Center and
        ICS has more customers?

Accepted Answer

Cisco Contact Center has more customers in United States, United Kingdom and Canada.
ICS has more customers in United States, Germany and United Kingdom.

Cisco Contact Center Vs ICS : In-Depth Comparison

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Comparing the customer bases of Cisco Contact Center and ICS

Comparing the market share of Cisco Contact Center and ICS

Compare Cisco Contact Center vs ICS customers by geography

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