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Genesys PureCloud

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Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.

Interactive Voice Response (IVR)
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Market Share of Genesys PureCloud

Current Customer(s)

3061

Market Share (Est.)

1.67%

Ranking

#4

Top Competitors and Alternatives of Genesys PureCloud

The top three of Genesys PureCloud’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 89.09%, Genesys with 3.06%, NICE inContact with 1.91% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk16338789.09%Genesys PureCloud vs Zendesk
Genesys56183.06%Genesys PureCloud vs Genesys
NICE inContact34951.91%Genesys PureCloud vs NICE inContact
Five930571.67%Genesys PureCloud vs Five9
NewVoiceMedia11020.60%Genesys PureCloud vs NewVoiceMedia
Talkdesk10730.59%Genesys PureCloud vs Talkdesk
MessageBird6730.37%Genesys PureCloud vs MessageBird
Cloudagent5870.32%Genesys PureCloud vs Cloudagent
RingCentral Contact Center2440.13%Genesys PureCloud vs RingCentral Contact Center
MiContact Center2180.12%Genesys PureCloud vs MiContact Center
CallFire1740.09%Genesys PureCloud vs CallFire
Bright Pattern940.05%Genesys PureCloud vs Bright Pattern
PhoneBurner880.05%Genesys PureCloud vs PhoneBurner
UJET700.04%Genesys PureCloud vs UJET
Plum Voice Hosted IVR670.04%Genesys PureCloud vs Plum Voice Hosted IVR
Sharpen530.03%Genesys PureCloud vs Sharpen
Nectar Desk470.03%Genesys PureCloud vs Nectar Desk
Magnetic North440.02%Genesys PureCloud vs Magnetic North
Kixie350.02%Genesys PureCloud vs Kixie
Aspect Zipwire300.02%Genesys PureCloud vs Aspect Zipwire
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Popular Comparisons

Top Competitors and Alternatives of Genesys PureCloud

The top three of Genesys PureCloud’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 89.09%, Genesys with 3.06%, NICE inContact with 1.91% market share.

Genesys PureCloud vs Zendesk

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Genesys PureCloud vs Genesys

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Genesys PureCloud vs NICE inContact

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Genesys PureCloud vs Five9

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Genesys PureCloud vs NewVoiceMedia

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Genesys PureCloud vs Talkdesk

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Genesys PureCloud vs MessageBird

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Genesys PureCloud vs Cloudagent

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Customers of Genesys PureCloud

Around the world in 2024, over 2956 companies have started using Genesys PureCloud as Interactive Voice Response (IVR) tool.

CustomersEmployee RangeCityRegionCountrySocial Links
BMW Of North America, LLC10,000+Washington, D.C.Washington, D.C.United States
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HelloFresh10,000+BerlinBerlinGermany
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Mazda Motor Corporation10,000+MurrayUtahUnited States
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State Of Arizona10,000+AuroraIllinoisUnited States
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AdaptHealth10,000+Warner RobinsGeorgiaUnited States
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AES Brasil10,000+BauruSao PauloBrazil
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Computershare Limited10,000+AbbotsfordVictoriaAustralia
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Equifax Inc.10,000+AtlantaGeorgiaUnited States
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CBS Corporation10,000+RingwoodNew JerseyUnited States
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Tupperware Brands10,000+LihueHawaiiUnited States
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Genesys PureCloud Customers by Products and Services

The top three products and services offering customers that use Genesys PureCloud for Interactive Voice Response (IVR) are Cloud Services (51), Insurance (45), Asset Management (44).

Customers

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Genesys PureCloud Customers by Employee Size

The majority of Genesys PureCloud's customers for the ivr category fall in the company size of 100 - 249 employees (470 companies), 1,000 - 4,999 employees (399 companies), 20 - 49 employees (387 companies).

Employee Size

Genesys PureCloud Customers by Geography

The top three geographies of Genesys PureCloud for ivr are the United States with 1320(53.64%), Australia with 364(14.79%), United Kingdom with 328(13.33%) customers respectively.

Customers

Employees of Genesys PureCloud

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Also see other Products/Services by Genesys PureCloud in:

Customer Satisfaction Ratings
Predictive Dialer
Customer Experience
Auto Dialer
Instant Messaging And Chat

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys PureCloud competitors?

Genesys PureCloud’s Top competitors in the ivr category are Zendesk, Genesys, NICE inContact. You can view a full list of Genesys PureCloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet. You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs Zendesk Genesys PureCloud vs Genesys Genesys PureCloud vs NICE inContact.

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What is Genesys PureCloud customer distribution based on company size?

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What is Genesys PureCloud market share in the ivr?

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What are the top countries that use Genesys PureCloud?

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What are the top industries that use Genesys PureCloud?

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