Genesys
Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as wel...Read more
Market Share of Genesys
Current Customer(s)
5703
Market Share (Est.)
3.11%
Ranking
#2
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 88.98%, NICE inContact with 1.92%, Genesys PureCloud with 1.71% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 163252 | 88.98% | Genesys vs Zendesk |
| NICE inContact | 3528 | 1.92% | Genesys vs NICE inContact |
| Genesys PureCloud | 3130 | 1.71% | Genesys vs Genesys PureCloud |
| Five9 | 3086 | 1.68% | Genesys vs Five9 |
| NewVoiceMedia | 1112 | 0.61% | Genesys vs NewVoiceMedia |
| Talkdesk | 1077 | 0.59% | Genesys vs Talkdesk |
| MessageBird | 677 | 0.37% | Genesys vs MessageBird |
| Cloudagent | 586 | 0.32% | Genesys vs Cloudagent |
| MiContact Center | 218 | 0.12% | Genesys vs MiContact Center |
| RingCentral Contact Center | 195 | 0.11% | Genesys vs RingCentral Contact Center |
| CallFire | 174 | 0.09% | Genesys vs CallFire |
| Bright Pattern | 94 | 0.05% | Genesys vs Bright Pattern |
| PhoneBurner | 89 | 0.05% | Genesys vs PhoneBurner |
| Plum Voice Hosted IVR | 68 | 0.04% | Genesys vs Plum Voice Hosted IVR |
| UJET | 68 | 0.04% | Genesys vs UJET |
| Magnetic North | 61 | 0.03% | Genesys vs Magnetic North |
| Sharpen | 55 | 0.03% | Genesys vs Sharpen |
| Nectar Desk | 49 | 0.03% | Genesys vs Nectar Desk |
| Kixie | 36 | 0.02% | Genesys vs Kixie |
| Aspect Zipwire | 30 | 0.02% | Genesys vs Aspect Zipwire |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 88.98%, NICE inContact with 1.92%, Genesys PureCloud with 1.71% market share.
Genesys vs Zendesk
Genesys vs NICE inContact
Genesys vs Genesys PureCloud
Genesys vs Five9
Genesys vs NewVoiceMedia
Genesys vs Talkdesk
Genesys vs MessageBird
Genesys vs Cloudagent
Customers of Genesys
Around the world in 2024, over 5703 companies have started using Genesys as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Tech Mahindra Ltd | 10,000+ | Pune | Maharashtra | India |     |
| Mphasis | 10,000+ | Bengaluru | Karnataka | India | |
| Cardinal Health | 10,000+ | Dublin | Ohio | United States | |
| Nationwide | 10,000+ | Columbus | Ohio | United States | |
| The Travelers Companies, Inc. | 10,000+ | Hartford | Connecticut | United States | |
| K-Electric | 10,000+ | Karachi | Sindh | Pakistan | |
| Live Nation Entertainment | 10,000+ | Beverly Hills | California | United States | |
| PricewaterhouseCoopers | 10,000+ | New York City | New York | United States | |
| Pacific Gas & Electric Company | 10,000+ | San Francisco | California | United States | |
| Canada Life | 10,000+ | Toronto | Ontario | Canada | |
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Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Interactive Voice Response (IVR) are Insurance (198), Cloud Services (196), Managed Services (162).
Customers
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Genesys Customers by Employee Size
The majority of Genesys's customers for the ivr category fall in the company size of 1,000 - 4,999 employees (1130 companies), 10,000+ employees (829 companies), 100 - 249 employees (791 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for ivr are the United States with 2615(58.20%), Australia with 369(8.21%), United Kingdom with 351(7.81%) customers respectively.
Customers
Employees of Genesys
Also see other Products/Services by Genesys in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the ivr category are Zendesk, NICE inContact, Genesys PureCloud. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Zendesk Genesys vs NICE inContact Genesys vs Genesys PureCloud.
What is Genesys customer distribution based on company size?
What is Genesys market share in the ivr?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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