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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Engagement
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Market Share of Salesforce Service Cloud

Current Customer(s)

14150

Market Share (Est.)

3.92%

Ranking

#8

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are Intercom with 23.06%, LiveChat with 9.31%, Zoho SalesIQ with 8.36% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Intercom8318623.06%Salesforce Service Cloud vs Intercom
LiveChat335859.31%Salesforce Service Cloud vs LiveChat
Zoho SalesIQ301468.36%Salesforce Service Cloud vs Zoho SalesIQ
Yotpo233086.46%Salesforce Service Cloud vs Yotpo
Smile.io for Shopify194355.39%Salesforce Service Cloud vs Smile.io for Shopify
Zoho CRM193415.36%Salesforce Service Cloud vs Zoho CRM
Pendo151614.20%Salesforce Service Cloud vs Pendo
Salesforce Commerce Cloud140083.88%Salesforce Service Cloud vs Salesforce Commerce Cloud
Sumo137163.80%Salesforce Service Cloud vs Sumo
Pipedrive136793.79%Salesforce Service Cloud vs Pipedrive
Feefo55961.55%Salesforce Service Cloud vs Feefo
Zoho Desk52951.47%Salesforce Service Cloud vs Zoho Desk
LivePerson50051.39%Salesforce Service Cloud vs LivePerson
Survicate36901.02%Salesforce Service Cloud vs Survicate
UserVoice36241.00%Salesforce Service Cloud vs UserVoice
WalkMe32890.91%Salesforce Service Cloud vs WalkMe
Salesforce Engage31160.86%Salesforce Service Cloud vs Salesforce Engage
Genesys PureCloud30610.85%Salesforce Service Cloud vs Genesys PureCloud
Five930570.85%Salesforce Service Cloud vs Five9
Nosto27530.76%Salesforce Service Cloud vs Nosto
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are Intercom with 23.06%, LiveChat with 9.31%, Zoho SalesIQ with 8.36% market share.

Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs LiveChat

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Salesforce Service Cloud vs Zoho SalesIQ

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Salesforce Service Cloud vs Yotpo

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Salesforce Service Cloud vs Smile.io for Shopify

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Salesforce Service Cloud vs Zoho CRM

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Salesforce Service Cloud vs Pendo

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Salesforce Service Cloud vs Salesforce Commerce Cloud

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Customers of Salesforce Service Cloud

Around the world in 2024, over 13565 companies have started using Salesforce Service Cloud as Customer Engagement tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Cargill10,000+WayzataMinnesotaUnited States
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American Express Company10,000+New York CityNew YorkUnited States
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Posten Norge AS10,000+KrageroTelemarkNorway
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Southern New Hampshire University10,000+RiverviewFloridaUnited States
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Currys10,000+Royal Tunbridge WellsEnglandUnited Kingdom
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NN Group NV10,000+The HagueSouth HollandNetherlands
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PricewaterhouseCoopers 10,000+New York CityNew YorkUnited States
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Mahindra & Mahindra Ltd10,000+MumbaiMaharashtraIndia
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Starbucks Corporation10,000+SeattleWashingtonUnited States
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BRP10,000+ValcourtQuebecCanada
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Engagement are Cloud Services (146), Accessories (145), Data Analytics (119).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-engagement category fall in the company size of 20 - 49 employees (2404 companies), 0 - 9 employees (2262 companies), 100 - 249 employees (1937 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-engagement are the United States with 7559(66.14%), United Kingdom with 923(8.08%), India with 645(5.64%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Customer Support Services
Customer Engagement
Contact Center
Knowledge Management

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-engagement category are Intercom, LiveChat, Zoho SalesIQ. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs LiveChat Salesforce Service Cloud vs Zoho SalesIQ.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-engagement?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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