Twilio Flex
Twilio Flex is a programmable cloud contact center platform that gives a company complete control over how, when and what to deploy.
Market Share of Twilio Flex
Current Customer(s)
317
Market Share (Est.)
0.03%
Ranking
#42
Top Competitors and Alternatives of Twilio Flex
The top three of Twilio Flex’s competitors in the Contact Center category are Wix with 73.97%, Zendesk with 12.95%, Freshworks with 2.69% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 932786 | 73.97% | Twilio Flex vs Wix |
| Zendesk | 163252 | 12.95% | Twilio Flex vs Zendesk |
| Freshworks | 33887 | 2.69% | Twilio Flex vs Freshworks |
| Agile CRM | 31694 | 2.51% | Twilio Flex vs Agile CRM |
| Salesforce Service Cloud | 14145 | 1.12% | Twilio Flex vs Salesforce Service Cloud |
| Mitel | 8680 | 0.69% | Twilio Flex vs Mitel |
| LiveAgent | 7304 | 0.58% | Twilio Flex vs LiveAgent |
| Bitrix24 | 6859 | 0.54% | Twilio Flex vs Bitrix24 |
| Genesys | 5703 | 0.45% | Twilio Flex vs Genesys |
| Zoho Desk | 5310 | 0.42% | Twilio Flex vs Zoho Desk |
| Wipro | 4414 | 0.35% | Twilio Flex vs Wipro |
| Avaya Contact Center | 3965 | 0.31% | Twilio Flex vs Avaya Contact Center |
| NICE inContact | 3528 | 0.28% | Twilio Flex vs NICE inContact |
| PICS | 3185 | 0.25% | Twilio Flex vs PICS |
| Genesys PureCloud | 3130 | 0.25% | Twilio Flex vs Genesys PureCloud |
| Five9 | 3086 | 0.24% | Twilio Flex vs Five9 |
| LogMeIn Rescue | 2644 | 0.21% | Twilio Flex vs LogMeIn Rescue |
| Aircall | 2465 | 0.20% | Twilio Flex vs Aircall |
| Comm100 Live Chat | 2217 | 0.18% | Twilio Flex vs Comm100 Live Chat |
| Verint | 2207 | 0.18% | Twilio Flex vs Verint |
Popular Comparisons
Top Competitors and Alternatives of Twilio Flex
The top three of Twilio Flex’s competitors in the Contact Center category are Wix with 73.97%, Zendesk with 12.95%, Freshworks with 2.69% market share.
Twilio Flex vs Wix
Twilio Flex vs Zendesk
Twilio Flex vs Freshworks
Twilio Flex vs Agile CRM
Twilio Flex vs Salesforce Service Cloud
Twilio Flex vs Mitel
Twilio Flex vs LiveAgent
Twilio Flex vs Bitrix24
Customers of Twilio Flex
Around the world in 2024, over 317 companies have started using Twilio Flex as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Asurion LLC | 10,000+ | Nashville | Tennessee | United States |     |
| Macquarie Group Ltd | 10,000+ | Sydney | New South Wales | Australia | |
| CompuCom | 10,000+ | Dallas | Texas | United States | |
| Softtek | 10,000+ | Monterrey | Nuevo Leon | Mexico | |
| HGS | 10,000+ | Bengaluru | Karnataka | India | |
| TTEC Holdings, Inc. | 10,000+ | Englewood | Colorado | United States | |
| Compass Group plc | 10,000+ | Chertsey | England | United Kingdom | |
| Department Of Justice & Community Safety | 10,000+ | Melbourne | Victoria | Australia | |
| UnitedHealth Group Incorporated | 10,000+ | Minnetonka Mills | Minnesota | United States | |
| Concentrix Corporation | 10,000+ | Fremont | California | United States | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Twilio Flex Customers by Products and Services
The top three products and services offering customers that use Twilio Flex for Contact Center are Plumbing (11), Artificial Intelligence (10), Hvac (9).
Customers
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Twilio Flex Customers by Employee Size
The majority of Twilio Flex's customers for the contact-center category fall in the company size of 20 - 49 employees (63 companies), 1,000 - 4,999 employees (57 companies), 100 - 249 employees (48 companies).
Employee Size
Twilio Flex Customers by Geography
The top three geographies of Twilio Flex for contact-center are the United States with 153(51.86%), Australia with 61(20.68%), United Kingdom with 30(10.17%) customers respectively.
Customers
Employees of Twilio Flex
Also see other Products/Services by Twilio Flex in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Twilio Flex competitors?
Twilio Flex’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Twilio Flex competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Twilio Flex and 40,000 other technologies on the internet. You can also compare Twilio Flex and its feature with top competitors here : Twilio Flex vs Wix Twilio Flex vs Zendesk Twilio Flex vs Freshworks.
What is Twilio Flex customer distribution based on company size?
What is Twilio Flex market share in the contact-center?
What are the top countries that use Twilio Flex?
What are the top industries that use Twilio Flex?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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