Question 1

What are the different markets in which
        Cisco WebEx and
        Genesys PureCloud compete against each other?

Accepted Answer

Cisco WebEx and
        Genesys PureCloud compete against each other in
        the VoIP And SIP, Auto Dialer, Communication, Contact Center, Customer Engagement.

Question 2

How does the market share of
        Cisco WebEx
        and Genesys PureCloud compare in the
        VoIP And SIP market?

Accepted Answer

In the VoIP And SIP market,
        Cisco WebEx has a
        16.36%
        market share in comparison to
        Genesys PureCloud’s
        2.31%.
        Since it has a better market share coverage,
        Cisco WebEx holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the VoIP And SIP category, while
        Genesys PureCloud holds the
        8th spot.

Question 3

How many customers are acquired by
        Cisco WebEx and
        Genesys PureCloud in the
        VoIP And SIP segment?

Accepted Answer

Cisco WebEx has
        32,057 customers and
        Genesys PureCloud has
        4,533 customers in the
        VoIP And SIP
        segment. Cisco WebEx has
        27524 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Cisco WebEx and
        Genesys PureCloud has more customers?

Accepted Answer

Cisco WebEx has more customers in United States, Germany and United Kingdom.
Genesys PureCloud has more customers in United States, Australia and Germany.

Cisco WebEx Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Cisco WebEx and Genesys PureCloud

Comparing the market share of Cisco WebEx and Genesys PureCloud

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