Question 1

What are the different markets in which
        Cisco VoIP and
        Genesys PureCloud compete against each other?

Accepted Answer

Cisco VoIP and
        Genesys PureCloud compete against each other in
        the VoIP And SIP, Auto Dialer, Communication, Contact Center, Customer Engagement.

Question 2

How does the market share of
        Cisco VoIP
        and Genesys PureCloud compare in the
        VoIP And SIP market?

Accepted Answer

In the VoIP And SIP market,
        Cisco VoIP has a
        9.84%
        market share in comparison to
        Genesys PureCloud’s
        5.80%.
        Since it has a better market share coverage,
        Cisco VoIP holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the VoIP And SIP category, while
        Genesys PureCloud holds the
        5th spot.

Question 3

How many customers are acquired by
        Cisco VoIP and
        Genesys PureCloud in the
        VoIP And SIP segment?

Accepted Answer

Cisco VoIP has
        20,184 customers and
        Genesys PureCloud has
        11,901 customers in the
        VoIP And SIP
        segment. Cisco VoIP has
        8283 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Cisco VoIP and
        Genesys PureCloud has more customers?

Accepted Answer

Cisco VoIP has more customers in United States, United Kingdom and Canada.
Genesys PureCloud has more customers in United States, India and United Kingdom.

Cisco VoIP Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Cisco VoIP and Genesys PureCloud

Comparing the market share of Cisco VoIP and Genesys PureCloud

Compare Cisco VoIP vs Genesys PureCloud customers by geography

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