Question 1

What are the different markets in which
        ScreenSteps and
        UserCare compete against each other?

Accepted Answer

ScreenSteps and
        UserCare compete against each other in
        the Self Service Support, In-App User Feedback, Knowledge Management, Learning Management Systems, Mobile Customer Support.

Question 2

How does the market share of
        ScreenSteps
        and UserCare compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        ScreenSteps has a
        0.38%
        market share in comparison to
        UserCare’s
        0.09%.
        Since it has a better market share coverage,
        ScreenSteps holds the
        16th
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        UserCare holds the
        26th spot.

Question 3

How many customers are acquired by
        ScreenSteps and
        UserCare in the
        Self Service Support segment?

Accepted Answer

ScreenSteps has
        35 customers and
        UserCare has
        8 customers in the
        Self Service Support
        segment. ScreenSteps has
        27 more customers than
        UserCare in this category.

Question 4

What are the countries in which
        ScreenSteps and
        UserCare has more customers?

Accepted Answer

ScreenSteps has more customers in United States, Canada and United Kingdom.
UserCare has more customers in United States, United Kingdom and Malaysia.

ScreenSteps Vs UserCare : In-Depth Comparison

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Comparing the customer bases of ScreenSteps and UserCare

Comparing the market share of ScreenSteps and UserCare

Compare ScreenSteps vs UserCare customers by geography

Customer Movements for this month

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