Question 1

What are the different markets in which
        Microsoft Dynamics 365 for Customer Service and
        Do You Dream Up compete against each other?

Accepted Answer

Microsoft Dynamics 365 for Customer Service and
        Do You Dream Up compete against each other in
        the Self Service Support, Customer Support Services, Live Chat, Video Chat Support, Virtual Agent.

Question 2

How does the market share of
        Microsoft Dynamics 365 for Customer Service
        and Do You Dream Up compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        Microsoft Dynamics 365 for Customer Service has a
        19.72%
        market share in comparison to
        Do You Dream Up’s
        1.99%.
        Since it has a better market share coverage,
        Microsoft Dynamics 365 for Customer Service holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        Do You Dream Up holds the
        9th spot.

Question 3

How many customers are acquired by
        Microsoft Dynamics 365 for Customer Service and
        Do You Dream Up in the
        Self Service Support segment?

Accepted Answer

Microsoft Dynamics 365 for Customer Service has
        1,821 customers and
        Do You Dream Up has
        184 customers in the
        Self Service Support
        segment. Microsoft Dynamics 365 for Customer Service has
        1637 more customers than
        Do You Dream Up in this category.

Question 4

What are the countries in which
        Microsoft Dynamics 365 for Customer Service and
        Do You Dream Up has more customers?

Accepted Answer

Microsoft Dynamics 365 for Customer Service has more customers in United States, United Kingdom and Canada.
Do You Dream Up has more customers in France, United States and Germany.

Microsoft Dynamics 365 for Customer Service Vs Do You Dream Up : In-Depth Comparison

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Comparing the customer bases of Microsoft Dynamics 365 for Customer Service and Do You Dream Up

Comparing the market share of Microsoft Dynamics 365 for Customer Service and Do You Dream Up

Compare Microsoft Dynamics 365 for Customer Service vs Do You Dream Up customers by geography

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