Question 1

What are the different markets in which
        Support.com Cloud and
        Magentrix PRM compete against each other?

Accepted Answer

Support.com Cloud and
        Magentrix PRM compete against each other in
        the Self Service Support, Customer Support Services.

Question 2

How does the market share of
        Support.com Cloud
        and Magentrix PRM compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        Support.com Cloud has a
        1.05%
        market share in comparison to
        Magentrix PRM’s
        0.17%.
        Since it has a better market share coverage,
        Support.com Cloud holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        Magentrix PRM holds the
        20th spot.

Question 3

How many customers are acquired by
        Support.com Cloud and
        Magentrix PRM in the
        Self Service Support segment?

Accepted Answer

Support.com Cloud has
        97 customers and
        Magentrix PRM has
        16 customers in the
        Self Service Support
        segment. Support.com Cloud has
        81 more customers than
        Magentrix PRM in this category.

Question 4

What are the countries in which
        Support.com Cloud and
        Magentrix PRM has more customers?

Accepted Answer

Support.com Cloud has more customers in United States, United Kingdom and India.
Magentrix PRM has more customers in United States, Canada and Belgium.

Support.com Cloud Vs Magentrix PRM : In-Depth Comparison

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Comparing the customer bases of Support.com Cloud and Magentrix PRM

Comparing the market share of Support.com Cloud and Magentrix PRM

Compare Support.com Cloud vs Magentrix PRM customers by geography

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