Question 1

What are the different markets in which
        Freshworks and
        OneDesk compete against each other?

Accepted Answer

Freshworks and
        OneDesk compete against each other in
        the Project Collaboration, Contact Center, Customer Experience, Customer Support Services, Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and OneDesk compare in the
        Project Collaboration market?

Accepted Answer

In the Project Collaboration market,
        Freshworks has a
        1.14%
        market share in comparison to
        OneDesk’s
        0.00%.
        Since it has a better market share coverage,
        Freshworks holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Project Collaboration category, while
        OneDesk holds the
        125th spot.

Question 3

How many customers are acquired by
        Freshworks and
        OneDesk in the
        Project Collaboration segment?

Accepted Answer

Freshworks has
        41,343 customers and
        OneDesk has
        163 customers in the
        Project Collaboration
        segment. Freshworks has
        41180 more customers than
        OneDesk in this category.

Question 4

What are the countries in which
        Freshworks and
        OneDesk has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
OneDesk has more customers in United States, United Kingdom and Turkey.

Freshworks Vs OneDesk : In-Depth Comparison

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Comparing the customer bases of Freshworks and OneDesk

Comparing the market share of Freshworks and OneDesk

Compare Freshworks vs OneDesk customers by geography

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