Question 1

What are the different markets in which
        Freshworks and
        Backlog compete against each other?

Accepted Answer

Freshworks and
        Backlog compete against each other in
        the Project Collaboration, Contact Center, Customer Experience, Customer Support Services, Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and Backlog compare in the
        Project Collaboration market?

Accepted Answer

In the Project Collaboration market,
        Freshworks has a
        0.55%
        market share in comparison to
        Backlog’s
        0.00%.
        Since it has a better market share coverage,
        Freshworks holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Project Collaboration category, while
        Backlog holds the
        194th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Backlog in the
        Project Collaboration segment?

Accepted Answer

Freshworks has
        36,537 customers and
        Backlog has
        25 customers in the
        Project Collaboration
        segment. Freshworks has
        36512 more customers than
        Backlog in this category.

Question 4

What are the countries in which
        Freshworks and
        Backlog has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Backlog has more customers in United States, Japan and India.

Freshworks Vs Backlog : In-Depth Comparison

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Comparing the customer bases of Freshworks and Backlog

Comparing the market share of Freshworks and Backlog

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