Question 1

What are the different markets in which
        NICE inContact and
        PhoneBurner compete against each other?

Accepted Answer

NICE inContact and
        PhoneBurner compete against each other in
        the Call Recording, Contact Center, Interactive Voice Response (IVR), Predictive Dialer, Appointments And Scheduling.

Question 2

How does the market share of
        NICE inContact
        and PhoneBurner compare in the
        Predictive Dialer market?

Accepted Answer

In the Predictive Dialer market,
        NICE inContact has a
        21.60%
        market share in comparison to
        PhoneBurner’s
        0.65%.
        Since it has a better market share coverage,
        NICE inContact holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Predictive Dialer category, while
        PhoneBurner holds the
        11th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        PhoneBurner in the
        Predictive Dialer segment?

Accepted Answer

NICE inContact has
        3,052 customers and
        PhoneBurner has
        92 customers in the
        Predictive Dialer
        segment. NICE inContact has
        2960 more customers than
        PhoneBurner in this category.

Question 4

What are the countries in which
        NICE inContact and
        PhoneBurner has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
PhoneBurner has more customers in United States, Pakistan and Mexico.

NICE inContact Vs PhoneBurner : In-Depth Comparison

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Comparing the customer bases of NICE inContact and PhoneBurner

Comparing the market share of NICE inContact and PhoneBurner

Compare NICE inContact vs PhoneBurner customers by geography

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